Frequently Asked Questions
Find answers to commonly asked questions about our products.
What materials are KittyTag collars made from?
Our cat collars are crafted from high-quality, food-grade silicone and durable fabrics, ensuring comfort and safety for your pet. They also feature reflective bands for enhanced visibility and are waterproof.
Are KittyTag collars suitable for all cat sizes?
Yes, our collars are adjustable and designed to fit most cat sizes comfortably. Please refer to the sizing guide on our product page for more details.
How do I clean the KittyTag collar?
Our collars are easy to clean. Simply wipe them with a damp cloth or gently hand wash with mild soap and water. Allow the collar to air dry completely before putting it back on your cat.
Is the collar safe for my cat?
Absolutely. KittyTag collars are designed with your cat’s safety in mind. They feature a quick-release mechanism that allows the collar to break away if it gets caught on something, reducing the risk of choking or injury.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location, but you can expect to receive your order within 5-7 business days for standard shipping within France.
Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping policy for more information on rates and delivery times.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number so you can follow your package’s journey.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, please contact us within 14 days of receiving it to arrange a return or exchange. Items must be in their original condition.
How can I contact customer support?
You can contact us via our website by filling out the contact form on the “Get in Touch” page. We’ll respond to your inquiry as soon as possible.
How do I measure my cat for a KittyTag collar?
To ensure a perfect fit, use a flexible tape measure to measure your cat’s neck. Add an extra 1-2 cm (0.5-1 inch) for comfort. Our collars are adjustable to fit a range of neck sizes.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options. All transactions are processed through secure payment gateways to ensure your information is protected.