At KittyTag, we strive to ensure that your orders are delivered to you promptly and securely. Below you will find information on our shipping policies, delivery times, and costs.
1. Shipping Rates & Delivery Estimates
Domestic Shipping (France):
- Standard Shipping: Free for all orders.
- Estimated Delivery Time: 3-5 business days.
International Shipping:
- Standard International Shipping: Calculated at checkout based on destination.
- Estimated Delivery Time: 7-14 business days, depending on location.
2. Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
3. Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
- The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
- KittyTag is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- KittyTag is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. Missing or Lost Packages
- If your package is missing or lost, please contact us at support@kittytag.com. We will do our best to assist you in locating your package.
7. Returns
- For information about our return policies, please visit our [Refund and Returns Policy](link to Refund and Returns Policy page).
8. Contact Us
If you have any questions or concerns about your order, please contact us at:
KittyTag
Email: support@kittytag.com